Refund policy

We take pride in having the highest level of satisfied customers and will do everything that is fair and suitable to resolve any dissatisfaction. Store managers assess each situation and decide the best way to resolve it.

Retail products

This section applies to products that are not manufactured by M2 Lumber: retail products, consumables, and imported lumber or wood.

Retail products may be returned within 14 days of purchase if they are unused.
Items that were custom ordered for a customer cannot be returned or replaced unless they are defective.
We may offer store credit instead of a cash refund.
For any item valued over $500, we may charge a restocking fee of up to 20%.

This does not apply to OEM products and brands that have their own return and exchange policies, which we honor as an authorized retailer.

Products made by M2 Lumber

Lumber we mill, live edge slabs, cookies, mantles and custom work are final sale. They cannot be returned or exchanged unless they are defective.

Downloadable woodworking plans

Woodworking plans are digital downloads and are non-refundable once purchased.
If you find a typo or anything missing from your plans, contact M2 Lumber staff and we will fix it and send you an updated copy at no charge.
Free plans with a lumber purchase of $800 or more (dimensional lumber or live edge slabs): when you order your lumber and the plans online, including orders you pick up, the discount is applied automatically at checkout. When you buy your lumber in person, we give you a $29.99 credit if you have already purchased the plans, or email you a coupon for a free set if you have not.

Defective or damaged items

If an item is defective or damaged, contact us so we can review it and resolve it.

How to start a return

M2 Lumber
110 Brickhouse Rd, Laurens, SC 29360
Phone: 1-864-GOT-WOOD (864-468-9663)
Email: info@m2lumber.com